Our services cover consulting, training and support services. Customers are not left alone with the solution they choose, as we offer comprehensive services for the entire product life cycle.
"Our experienced consultants bring the best practices into projects."
Precise definition of project
Easy information flow to both directions
Committed end-users to the project
Result that reflects the customer
BI & data support services
Our software support and -maintenance covers technical support on-site and by phone. We offer also modification to existing reports and portals and development of new ones. Data validation, reconciliation and quality checks are our expertise too, likewise ETL job maintenance and development. The aim is to keep your BI implementation and data healthy and accurate.
Our professionals are certified among these areas
SAP support services
We are authorized to provide support services for SAP products in categories:
Database and Data Management
Our support services agreement includes troubleshooting situations where the product does not work as expected.
The support services agreement includes an unlimited number of calls to our customer support phone line on weekdays from 8:00 – 16:00. Clients who have signed the support services agreement are entitled to designate up to four contacts with access to online support services. The agreement also includes software upgrades.
To request support services in:
Estonia – call +372 618 1300 (Estonian, English) or email us at support(at)syb.ee
Finland – call +358 207 580 826 (Finnish, English) or email us at support(at)syb.fi
Other countries – call +372 618 1300 (English) or email us at support(at)syb.ee
Outside of business hours, in case or Urgent priority cases – email us at support(at)syb.fi and call +358 207 580 827 (English, Finnish).
Access our Support Guide here